Welcome to The'E'ShopOnline - your one stop-online shopping destination in the UAE for leading brands across electronics, multimedia, personal care and more! We'd love for you to enjoy the fast, friendly, fun experience, and, to help you do so better, urge you to take a few minutes to go through our website Terms & Conditions.
The Terms and Conditions outlined herein apply to www.theeshoponline.com, the official online representative entity for Pacific Zone LLC and all its division, subsidiaries, affiliates and associates.
Your usage of www.theeshoponline.com indicates your review and acceptance of the Terms and Conditions; and in case you do not agree to the same, kindly do not use the website, or raise your issues to firstname.lastname@example.org. www.theeshoponline.com reserves the right to change, modify or update portions of the Terms and Conditions; effective once posted on the website with no other notice provided. Your continued usage post updation of Terms and Conditions will indicate your acceptance of the same.
A) Eligibility: www.theeshoponline.com wishes to abide by the laws of the country, and govern interactions through legally binding contracts. Further to this, www.theeshoponline.com doesn't entitle users below the age of 18 years to gain membership. In case you as a member of legal age wish to allow usage of your account to a minor, you will be held fully responsible for the following actions of the minor:
a) The online conduct
b) Controlled access to and use of such site or service
c) Consequences of any misuse by the minor
d) Some of the areas of the website may contain material that is inappropriate for minors
B) Usage: To be able to make safe purchases online, and by virtue of our 'know your customer' policy, it is essential for a customer to register with us before making a purchase. Once your account has been created, you will be responsible for maintaining confidentiality and safety of your username and password, and notify www.theeshoponline.com immediately in case of any breach of security. In no event will www.theeshoponline.com be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password.
During registration, it is your responsibility to provide accurate, current and true information to the best of your knowledge to ensure the delivery of best service by www.theeshoponline.com. Subsequently, in case there are any updates to your information, it will be your responsibility to update the same in your user profile for a better online shopping experience.
In the course of your usage of www.theeshoponline.com (at its sole discretion anytime), the website may inquire regarding information it considers necessary to maintain safety of transactions, and it will be your responsibility to verify information requested and/or provide relevant document whenever necessary.
We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.
Use of the Website
Method of Communication
You agree to the terms that www.theeshoponline.com will communicate to you in the form of e-mail and account notifications, and in certain cases, phone calls to verify information and/or confirm orders, etc.
www.theeshoponline.com will under no circumstances tolerate foul language or contempt towards the website. In case you feel your intellectual property or rights are being abused, it is your obligation to first contact www.theeshoponline.com failing to do which, www.theeshoponline.com has the right to suspend your account. www.theeshoponline.com also reserves the right to take legal action against customer who may not abide by the legal terms stated herein or as per the UAE laws.
All logos, names, titles, designs and images appearing on www.theeshoponline.com are for the purpose of identifying products and brands being sold as part of our business model. All intellectual property derivates, names, titles logos, look and feel and trademarks represented on the website are the sole property of Pacific Zone LLC (legal entity of www.theeshoponline.com), and replication of the same is strictly prohibited without our consent. All other names, titles, logos and designs appearing on www.theeshoponline.com are the property of their respective owners. www.theeshoponline.com contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, photographs, graphics, images, illustrations, audio, video and software (collectively, the "Content") and the entire contents of www.theeshoponline.com also are protected by copyright as a collective work and/or compilation under the UAE copyright laws, international conventions and other copyright laws.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Disclaimer of liability
www.theeshoponline.com owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms
If there is a conflict or contradiction between the provisions of these www.theeshoponline.com terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws (choice of venue and forum)
Use of this website shall in all respects be governed by the laws of the state of the UAE, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the UAE courts, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
Terms & Conditions of Sale
Order process www.theeshoponline.com is purely and online commerce site, and entitles customers to purchase products through secure methods such as PayPal, Cash on Delivery/Collection and Card on Delivery/Collection. A customer must necessarily be a registered user with the website to make a purchase, and follow through on all purchase steps until a confirmation message of the sale has been received. In case there are any issues faced, please notify us at email@example.com.
In certain cases, due to privacy and security concerns, and/or temporary issues faces with the payment gateway (if any), www.theeshoponline.com reserves the right to cancel or keep an order on hold until verified for authenticity. Once an order has been purchased, it indicates your intention to avail of the same, and if a cancellation at your end isn't notified within 24 hours, www.theeshoponline.com is not liable for any refunds/cancellations and will treat your order as final.
Price and payment
Prices featured on www.theeshoponline.com are available for you through our website, and we reserve the right to price our products. A purchase at any time by you, will indicate your acceptance of the price, and no refunds will be offered later in case of issues voiced due to pricing. Prices may fluctuate on the website as it primarily deals in electronics, whose market rate may fluctuate due to changes in demand and/or availability. By purchasing with us, you indicate your acceptance of this norm.
Delivery charges if delivery method is chosen, will be charged based on weight, and it is your responsibility to check the delivery charges before purchase completion. Final purchase, will indicate your acceptance of these charges, and www.theeshoponline.com will not be responsible for any refunds in this case.
Purchases can only be made through the methods outlined on the website, and, any requests for additional methods can be put forward to us at firstname.lastname@example.org; however, www.theeshoponline.com reserves the right to reject such requests based on privacy and security concerns.
www.theeshoponline.com has a delivery promise to customers in Dubai, Abu Dhabi and Sharjah of within 48 working hours. In case of any issues with the same, the customer will be notified in advance, and post acceptance of the same by him/her, www.theeshoponline.com cannot be held liable for delays (if any).
It is the customer's responsibility, to provide account information that is accurate to the best of their knowledge to ensure timely delivery. All customers will be contacted to a maximum of 3 times for delivery enquiries, and it is your responsibility to respond and confirm delivery timelines. Deliveries post contact and confirmation, will only be sent out once, and it will be your responsibility, in case of non-collection post dispatch to then contact TheEShopOnline, and pick up your product. In case of delivery again, you acknowledge that you will be liable for additional charges as per your package size due to inconvenience caused by your previous inability to pick up.
www.theeshoponline.com will provide warranties on products and this will be mentioned at the time of purchase. TheEShopOnline reserves the right to not provide warranties for certain products due to the nature of the product.
Returns on products will not be entertained without a valid reason or issue with purchase from www.theeshoponline.com. In case of actual issues with the product, www.theeshoponline.com will only provide a return if notified within 20 days of purchase. It is the customer's responsibility to check a product on receipt and ensure no physical damage has occurred during delivery. Once a sign off from the customer has been received on the delivery receipt, it will be binding that the customer had received the product in proper state.